Refund Policy
Last Updated: September 14, 2026
1. General Policy
We offer a 7-day satisfaction guarantee on all one-time session purchases. If you're not satisfied, contact us within 7 days of purchase for a full refund — no complicated forms, just email us.
2. Exceptions
Regardless of the 7-day window, we also issue refunds for:
Technical issues (missing file, playback error, failed delivery)
Duplicate payment
3. Requesting a Refund
To request a refund, contact hello@psycholux.ai within 7 days of purchase for the satisfaction guarantee, or anytime for the technical/duplicate payment cases above. All requests are reviewed individually. Approved refunds are returned to the original payment method.
4. Subscriptions
The 7-day guarantee also applies to your first billing cycle. After that, if you cancel, you retain access until the end of the paid period. No partial refunds are provided for unused time/sessions.